RYNAZ Sports Ltd
Last updated: 18/04/26
1. Overview
At RYNAZ Sports Ltd, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer return and exchange options under the conditions outlined below.
2. Eligibility for Returns and Exchanges
You may request a return or exchange if:
- The item received is defective or damaged
- The wrong item was delivered
- The item is unused, unworn, and in its original condition
- The item is returned with original packaging and tags intact
Requests must be made within 7 days of receiving the order.
3. Non-Returnable Items
We do not accept returns or exchanges for:
- Items that have been used, worn, or damaged after delivery
- Items without original packaging or tags
- Sale or clearance items (unless defective)
4. Return Process
To request a return or exchange:
- Contact us via WhatsApp or email with:
- Your order number
- Reason for return
- Photos (if item is defective or incorrect)
- Wait for confirmation and instructions from our team
- Return the item as instructed
5. Refunds
- Refunds are processed only after the returned item has been inspected and approved
- Approved refunds will be issued via the original payment method where possible
- Processing time may take 5–10 business days
6. Exchanges
- Exchanges are subject to product availability
- If the requested item is unavailable, an alternative product or refund may be offered
7. Shipping Costs for Returns
- For defective or incorrect items: return shipping costs may be covered by us
- For other reasons (e.g., change of mind): return shipping costs are the responsibility of the customer
8. International Orders
- Customers are responsible for return shipping costs and any customs fees
- Delivery times and costs may vary depending on location
9. Contact Information
For any return or refund requests, please contact us:
📞 Phone / WhatsApp: +230 5795 2828
📧 Email: [email protected], [email protected]
10. Changes to This Policy
RYNAZ Sports Ltd reserves the right to update this policy at any time. Changes will be posted on this page with an updated date.